For Patients
NEW PATIENTS:
For information, or to make an appointment for primary care or dental services, new patients should call our Navigation Center at 888.793.3500. For behavioral health services, please use our walk-in access to care, outlined below.
EXISTING PATIENTS:
For all services, please call our Navigation Center at 888.793.3500.
- Monday–Thursday: 8:00 AM–8:00 PM
- Friday: 8:00 AM–6:00 PM
Walk-In Access to Behavioral Health Services
We offer same day walk-in access for behavioral health services. To best support our patients, first-time evaluations are conducted face-to-face or virtually. We value your time and are dedicated to providing excellent service in a timely manner.
Monday–Friday: 9:00 AM–3:30 PM
- One Hope Street, Bristol
- 91 Northwest Drive, Plainville
- 43 Woodland St, Hartford
- 40 Hart Street, New Britain
- 855 Lakewood Rd, Waterbury
Wheeler's Family Health & Wellness Centers - General Hours
Monday through Thursday, 8:00 AM to 8:00 PM
Friday: 8:00 AM to 6:00 PM
February 2025
Questions about Citizenship Status and Services at Wheeler
Q: Does Wheeler collect information on citizenship status?
A: Wheeler does not ask about your citizenship status. Wheeler health center staff may ask if you are a refugee or a migrant worker to identify potential health challenges that are unique to these individuals and to address related conditions or barriers to care. If you are asked about being an immigrant, you can opt to answer “yes”, “no” or “choose not to answer” and when asked about being a migrant worker, you can opt to answer “Migratory Worker,” “Seasonal Worker,” or “Not a Migratory or Seasonal Worker.”
Q: Is my information safe?
A: Wheeler is required to protect and secure all patient/client information. Unless we are required by law to release your information, we must first obtain written consent from you in order to share it. Wheeler is required to release your information when we are legally required to do so, such as in cases of a medical emergency, or if we are court ordered to do so.
Q: Will I be deported for seeking services at Wheeler?
A: There have been no changes to the law that would prevent undocumented individuals from seeking healthcare. Health centers are required to serve all residents of the service area regardless of citizenship status, and Wheeler extends this to all Wheeler services. We continue to encourage all individuals, regardless of citizenship status, to access services as they normally would. Since Wheeler does not collect information about patients’/clients’ citizenship status, we would not even know your status.
