HEARTeam (Hartford Emergency Assistance Response Team)

Wheeler’s Mobile Crisis Intervention Services program and two additional providers are part of an innovative civilian crisis intervention program in Hartford called the Hartford Emergency Assistance Response Team (HEARTeam). This initiative offers an alternative response to emergency 9-1-1 calls involving Hartford residents in emotional and mental health crisis. HEARTeam responders assist in situations where specialized non-law enforcement intervention is most effective.

Each provider offers a different response, including support for adults with acute mental health issues, as well as de-escalation techniques and linkage to care. Wheeler’s team supports children and youth under 18 who experience a behavioral health crisis through on-site crisis assessment, intervention, safety planning and stabilization, as well as telephone and virtual services, and follow up care.